Frequently Asked Questions
Where is your shop? Do you work out of your house?
Yes, we work out of our home. Our address is 1023 Caroline Street in Thibodaux. We are the green corner house at the corner of Josephine Avenue and Caroline Street. Our shop is located under the carport in the back. Our shop and pickup hours are Monday through Friday 9am-5pm and Saturday 9am-12pm. If you cannot pickup within these hours, please make arrangements PRIOR to closing. Weekend pickups need to be arranged before 5pm on Friday.
How long until my order is ready?
That depends. Orders with deadlines are processed after the deadline and ready 2-3 weeks later. Items in stock will be ready same day or next business day. Anything that is not a group order or RTS item is considered a custom item and made to order. 90% of our website is made to order so please allow approximately 1-2 weeks for completion.
Why are most of your products made to order?
We love to offer variety and give our customers options! You choose the brand shirt and shirt color you want. No restrictions; the customization is in your hands! When you order, we special order the shirt you choose and then print it. We promise the wait will be worth it!
What does RTS mean on some products?
RTS stands for "Ready To Ship." Any items that are listed as "RTS" are IN STOCK and waiting for you!
How will I be notified that my order is ready?
You will receive an email notification stating that your order has either shipped or is ready for pickup. The pickup email will give you information on when and where you can pickup. Please make sure your email is correct BEFORE ordering. We cannot change the email provided once the order has been placed. If you ordered a school fundraising item, please see next question.
I ordered a school fundraising item. How do I pickup?
You have the option to choose pickup at our shop, deliver to school, or ship to home. If you choose pickup at our shop, you will receive a pickup ready email when your order is complete. If you choose deliver to school, your order will be sent home with your child. If you choose ship to home, you will receive an email with your tracking number when your order has shipped.
REWARD POINTS! How exciting is it to be rewarded for every purchase?! Here is all the details.
Please sign up for our rewards system before making purchases. If you make a purchase before signing up, the system will not reward you points. If you are not logged in when purchasing, the system will not reward you points. Please make sure you're logged in to start earning!
PLEASE NOTE!! Points cannot be earned for school fundraiser purchases. Reward point totals will be adjusted accordingly for school purchases.
What is your Return Policy?
We do not offer returns or exchanges on any custom ordered or decorated items. All masks are final sale.
What is the difference between Bella Canvas and Gildan shirts?
Gildan t-shirts are your basic cotton or 50/50 t-shirts. They are unisex and fit true to size. Bella Canvas is a more premium tee and very popular among women. The ones offered on our website are unisex fit and 100% cotton unless stated otherwise. They do run longer than a normal t-shirt and may shrink if not properly laundered.
I'm a teacher. Can you deliver my items to school?
Sure! But only if it is a school we deliver to frequently. Send us a chat message before placing your order to see if your school is on our weekly routes.